Frequently asked questions

If your essay file is a PDF this could have happened. PDFs are very complex and we have to parse the PDF into plain text before analyzing the essay. We believe this problem is due to the encoding software used on the PDF. We have support for .txt file types and you should not run into this problem when using this file type. If using Google docs, select the .txt extension when downloading an essay for submission. If this does not fix your problem or you were not using the PDF format, please contact support.

Each time we grade an essay, it costs us money based on the size of the essay. We also have costs such as the domain name, database/server hosting, development time, AI detection etc.

When you sign up for an account you are automatically on the basic plan (free). To upgrade to a paid plan visit your account page and upgrade to a new plan there.

The AI detector is a paid feature. You need to have a pro or premium plan subscription to access this feature.

Absolutely not... This product is meant to assist teachers while grading papers. Whether that be more accurate grading or speeding up the time it takes to grade papers. Teachers are still the professional and will know more than our product can offer. Think of us as your personal ai-powered grading assistant.

The AI model we use is trained on massive amounts of diverse text data, including books, articles and websites. It's very smart and accurate but not perfect yet. As the model learns more it will become even smarter and a greater asset to teachers and students.

Yes we support multilingual text processing. Languages such as Spanish, French, Chinese, Russian, and others are supported. We have only extensively tested the English language during development but some of our users use our app with other languages.

To cancel your current subscription visit your account page and navigate to the cancel subscription section. One you have canceled your subscription you will have access to your plan until your current billing period ends.

Yes, if you sign up for a pro or premuim subscription you are billed every month automatically. For instance if you signed up on April 14th, then your next bill date will be March 14th.

Absolutely we are a very secure website. Any data you upload is safely secured and we use stripe to safely and securely process payments. We never will share your information with anyone.

Essays are able to be deleted after the graded date is 31 days or older. You can delete an essay by visiting the essay details view and clicking the delete button (beside the print feedback button). This button will be disabled until the correct amount of time has passed.

Absolutely, we encourage students to submit their essays through our tool before submitting to a teacher for grading. EssayGrader is built for teachers and students alike.

Currently around 20-60 seconds per essay. A lot goes into providing accurate writing feedback and detecting errors within essays. Our essay grading queue system allows you to submit one essay after another or upload bulk essays (depending on plan). Which saves our users tons of time.

Unfortunately, we cannot offer refunds as costs incurred for grading papers with AI are extremely high. We also feel our basic plan (free) is robust enough that before upgrading, you know exactly what our product offers.

Visit your account page and navigate to the "Upgrade your plan" section. Then choose the new plan you'd like to switch to. The same payment information will be used when signing up for your current paid plan. You will not have to input it again.