We will do our best here to answer all the frequently asked
questions we get. If you don't see your particular question
answered below, feel free to contact us at
and we will do our best to answer.
Why are spaces missing from the original essay?
If your essay file is a PDF this could have happened. PDFs
are very complex and we have to parse the PDF into plain
text before analyzing the essay. We believe this problem is
due to the encoding software used on the PDF. We have
support for .txt file types and you should not run into this
problem when using this file type. If using Google docs,
select the .txt extension when downloading an essay for
submission. If this does not fix your problem or you were
not using the PDF format, please contact support.
Why isn't EssayGrader completely free?
Each time we grade an essay, it costs us money based on the
size of the essay. We also have costs such as the domain
name, database/server hosting, development time, AI
How do I upgrade to a paid account?
When you sign up for an account you are automatically on the
basic plan (free). To upgrade to a paid plan visit your
and upgrade to a new plan there.
I don't see the AI dectector feature?
The AI detector is a paid feature. You need to have a pro or
premium plan subscription to access this feature.
Is this product meant to replace teachers?
Absolutely not... This product is meant to assist teachers
while grading papers. Whether that be more accurate grading
or speeding up the time it takes to grade papers. Teachers
are still the professional and will know more than our
product can offer. Think of us as your personal ai-powered
How accurate are the grading results?
The AI model we use is trained on massive amounts of diverse
text data, including books, articles and websites. It's very
smart and accurate but not perfect yet. As the model learns
more it will become even smarter and a greater asset to
teachers and students.
Does EssayGrader work with other languages?
Yes we support multilingual text processing. Languages such
as Spanish, French, Chinese, Russian, and others are
supported. We have only extensively tested the English
language during development but some of our users use our
app with other languages.
How do I cancel my subscription?
To cancel your current subscription visit your
and navigate to the cancel subscription section. One you
have canceled your subscription you will have access to your
plan until your current billing period ends.
If I sign up for a paid plan, am I billed every month?
Yes, if you sign up for a pro or premuim subscription you
are billed every month automatically. For instance if you
signed up on April 14th, then your next bill date will be
Is EssayGrader a safe website?
Absolutely we are a very secure website. Any data you upload
is safely secured and we use stripe to safely and securely
process payments. We never will share your information with
How do I delete an essay?
Essays are able to be deleted after the graded date is 31
days or older. You can delete an essay by visiting the essay
details view and clicking the delete button (beside the
print feedback button). This button will be disabled until
the correct amount of time has passed.
Can students use EssayGrader?
Absolutely, we encourage students to submit their essays
through our tool before submitting to a teacher for grading.
EssayGrader is built for teachers and students alike.
How long does it take an essay to be graded?
Currently around 20-60 seconds per essay. A lot goes into
providing accurate writing feedback and detecting errors
within essays. Our essay grading queue system allows you to
submit one essay after another or upload bulk essays
(depending on plan). Which saves our users tons of time.
Can I get a refund?
Unfortunately, we cannot offer refunds as costs incurred for
grading papers with AI are extremely high. We also feel our
basic plan (free) is robust enough that before upgrading,
you know exactly what our product offers.
How do I upgrade from one paid plan to another?
and navigate to the "Upgrade your plan" section. Then choose
the new plan you'd like to switch to. The same payment
information will be used when signing up for your current
paid plan. You will not have to input it again.